FAQs and Troubleshooting

Need a hand? Our FAQs and Troubleshooting guides can help!

How to switch Instagram connection method

How to properly open a CSV File from Minter.io in Excel

to display emojis and special characters correctly

Can I see Instagram Collab posts on Minter.io?

How can I see Total Reach for my Facebook Page?

How to fix "No required permissions" error

How to give Minter.io all necessary permissions from Facebook

How to fix connection with Instagram

A step by step guide to help you successfully connect your Instagram profile to Minter.io.

How to change Minter.io background color?

Learn how to enable and disable dark mode on Minter.io

Why is data missing for my Twitter hashtag?

Can I get historical data for my Twitter Hashtag?

Does Minter.io have an Affiliate Program?

Can I track Reels with Minter.io?

Learn how you can access your Reels data

How can I see Total Reach for my Instagram profile?

Can I export more than 10,000 CSV entries?

Is there a limit for Hashtag posts?

Why don’t I see data for some of my Instagram stories?

Does Minter.io track Instagram ads and promoted posts?

How can I customize my report export?

How to Convert Your Personal Instagram Profile to a Business Profile

I can’t connect a new Instagram account

I can't connect my Instagram Business Profile

4 steps that will help you connect your Facebook Business page

How can I export my data?

Learn how you can export your analytics reports

Does Minter.io have an API?

How do I cancel my Minter.io account?

Can I track other accounts than my own?

Does Minter.io offer a free trial?

How long does it take to generate a social report?

Can I track multiple social profiles with one Minter.io account?